Cancellation & Refund Policy

At Furobox, a product by Sytrus AI Pvt Ltd, we are committed to customer satisfaction while maintaining fair business practices. This policy outlines our refund and cancellation terms for all subscription plans and services. Please read this policy carefully before making any payment or subscribing to our services.

1. 7-Day Money-Back Guarantee

You are eligible for a full refund if:

• You are a first-time subscriber to Furobox paid services
• The refund request is made within 7 days of your initial payment
• You have used less than 20% of your plan's monthly limits
• You provide a valid reason for dissatisfaction

Note: This guarantee applies only to your first paid subscription. Subsequent renewals or plan changes are not covered by this guarantee.

2. Plan-Specific Refund Terms

Free Plan

• No payment required, no refunds applicable

Pro Plan (Full Access)

• 7-day money-back guarantee for new subscribers
• No refunds after 7 days or if significantly used (>20% of monthly limits)
• Annual subscriptions: Prorated refunds may be considered for technical issues

Flex Plan (Custom Selection)

• 7-day money-back guarantee for new subscribers
• Partial refunds not available for individual tools once activated
• Plan modifications are allowed instead of refunds when possible

3. Non-Refundable Circumstances

• Requests made after the 7-day guarantee period
• Substantial usage of AI tools (more than 20% of monthly limits)
• Generated content that has been downloaded or exported
• Subscription renewals (second month onwards)
• Plan downgrades or cancellations mid-billing cycle
• Account suspension due to violation of Terms of Service
• User error or lack of technical knowledge
• Inability to access due to internet connectivity issues
• Dissatisfaction with AI-generated content quality (subjective)

4. How to Request a Refund

To request a refund within the eligible period, please follow these steps:

Step 1: Contact Support

Email us at support@sytrusai.com with the subject line 'Refund Request'

Step 2: Provide Required Information

• Full name and registered email address
• Payment transaction ID from Razorpay or payment gateway
• Subscription plan and billing cycle
• Date of payment and amount paid
• Detailed reason for refund request
• Screenshots of any technical issues (if applicable)

Step 3: Review Process

• We will acknowledge your request within 24 hours
• Our team will review your account usage and eligibility
• Decision will be communicated within 3-5 business days
• If approved, refund processing begins immediately

5. Refund Processing

• Processing Time: 5-7 business days after approval
• Refund Method: Original payment method only (credit card, UPI, net banking)
• Bank Processing: Additional 2-3 days may be required by your bank
• Confirmation: Email notification sent when refund is processed
• Currency: Refunds issued in the original payment currency

Note: Processing fees charged by payment gateways (typically 2-3%) may be deducted from the refund amount.

6. Subscription Cancellation

How to Cancel

• Log into your Furobox account
• Go to Plans & Billing section
• Click 'Cancel Subscription'
• Confirm cancellation

What Happens After Cancellation

• Your subscription remains active until the end of the current billing period
• You can continue using paid features until expiration
• Account automatically switches to Free Plan after expiration
• No further charges will be made
• You can reactivate anytime by choosing a new plan

7. Special Circumstances

Technical Issues

If you experience significant technical problems that prevent you from using our services:

• Report the issue immediately to our support team
• Provide detailed description and screenshots
• We will work to resolve the issue within 48 hours
• If unable to resolve, prorated refunds may be considered

Billing Errors

• Duplicate charges will be refunded in full
• Incorrect plan charges will be corrected immediately
• Contact support within 30 days of billing error

Fraudulent Transactions

• Report suspected fraud immediately
• Full refund available with proof of unauthorized transaction
• Account may be temporarily suspended for investigation

8. Chargebacks and Disputes

Before initiating a chargeback with your bank or credit card company:

• Please contact our support team first to resolve the issue
• Most disputes can be resolved quickly through direct communication
• Chargebacks may result in additional fees and account suspension
• Fraudulent or unjustified chargebacks may lead to permanent account termination

9. Contact Information

For all refund requests, billing questions, and subscription support:

• Email: support@sytrusai.com
• Subject Line: Use 'Refund Request' or 'Billing Support'
• Response Time: 24 hours for acknowledgment, 3-5 days for resolution
• Business Hours: Monday-Friday, 9:00 AM - 6:00 PM IST

10. Policy Updates

This refund policy may be updated from time to time. Changes will be:

• Posted on this page with updated effective date
• Emailed to active subscribers for major changes
• Applied to future transactions only

Your continued use of Furobox after policy changes constitutes acceptance of the updated terms.